Saffron is a food product, so we handle returns carefully to keep every pack pure and safe.
Damaged, wrong or missing items
If your order arrives damaged, tampered with, or with a wrong or missing item, contact us within 48 hours of delivery with your order number and photos of the package. We will send a replacement or issue a full refund.
Quality concerns
If you are not satisfied with the quality of an unopened pack, contact us within 7 days of delivery. We will review the request and arrange a pickup.
What we can't accept
For hygiene reasons we cannot accept returns of opened or used packs, except where the product is defective.
Refunds
Approved refunds for online payments go back to the original payment method within 5–7 working days. For Cash on Delivery orders we refund to your bank account or UPI ID.
Cancellations
You can cancel an order before it is dispatched by calling or messaging us on WhatsApp at 08047643076.
Questions? Call 08047643076 or email info@jalparisaffron.com.